Pickup & Delivery Information

Best Service Practices

If you want to pick up your material and you know what you need, you don't need to place an order ahead of time.

If you need to check stock or get pricing, please contact us before you arrive. However if you are getting your order picked up by a third party, please contact us to ensure your material will be available for pickup and ready if possible. Please note that getting your order ready ahead of time is a special request and may not always be available.

We can generally deliver to the Toronto area the next day if steel orders are placed by 2 pm. We usually deliver your steel order within the city of Toronto within two days. (Please note: we occasionally fill our trucks early in the day. To ensure we can arrange your steel delivery the next day, it is best to order by noon.) For the most part, we deliver for free on our regular route with a minimum order of $1000.00.

For more specific information, about our steel products, including pricing, delivery to your area, and what qualifies as our "regular route," please call, request a quote or e-mail us.

Check Stock or Get Pricing

Please e-mail or fax your list and we will reply as soon as we can (see Contact Us). Please ensure you include your company name; all information required for replying; the quantity of each item (e.g. number of lengths, total feet, or total weight); all dimensions, (e.g. thickness or gauge, outside dimension, sheet size); and date material is required if not immediately.

When you arrive to pick up your order

there's no need to come in the office first. Go in the yard and get one of the employees to help you load your material, then go in the office to pay. However, if you have requested to have your order ready for pickup, please check if it has been done before you ask for help so we do not duplicate your order.

PST Exempt

For customers who are PST exempt, we require a PST form filled out accurately and completely and signed by an authorized person before you are invoiced. We will not issue refunds for PST if we have issued an invoice.

Payment Options

We accept cash, MasterCard, Visa, American Express, Interac, and company cheque. For orders over one thousand dollars paid by cheque, and for all new customers who wish to pay by cheque, we require a certified cheque or bank draft.

For customers who wish to open an account, a credit application form is available as a PDF file. Click here to download a credit application.

Refund Policy

Please note we do not issue refunds. There are no returns of any kind on cut material. We charge a 25% restocking fee on uncut material; the balance is available as credit on future purchases.